Information We Collect

When you interact with Tirova Hub's platform, we collect various types of information to provide you with secure and personalized services. This information helps us understand your needs and improve our operating system security solutions.

• Personal identification information including name, email address, phone number, and professional details when you create an account or contact our support team
• System information such as operating system version, hardware specifications, security configurations, and network details to provide appropriate security recommendations
• Usage data including feature utilization, security scan results, threat detection logs, and platform interaction patterns to enhance our security algorithms
• Communication records when you interact with our customer support, participate in webinars, or engage with our educational content
• Payment information processed through secure third-party providers when you subscribe to premium features or services

How We Use Your Information

Your information enables us to deliver robust operating system security services tailored to your specific needs. We use this data responsibly to enhance your security posture and provide valuable insights about potential threats.

• Providing core security services including real-time threat monitoring, vulnerability assessments, and system optimization recommendations
• Personalizing your experience by customizing security alerts, dashboard layouts, and educational content based on your system configuration and preferences
• Communicating important security updates, platform improvements, educational resources, and relevant industry developments
• Analyzing security trends and patterns to improve our threat detection capabilities and develop new protective features
• Processing payments, managing subscriptions, and providing customer support for technical issues and account management

Information Sharing and Disclosure

Tirova Hub maintains strict policies regarding information sharing. We only disclose your information in specific circumstances that directly benefit your security or are required by law.

• With trusted service providers who help deliver our security services, such as cloud infrastructure providers and security research partners, under strict data protection agreements
• When required by legal obligations, court orders, or governmental requests related to security investigations or compliance requirements
• To protect against imminent security threats that could harm you, other users, or the broader cybersecurity community
• In anonymized and aggregated form for security research, industry reporting, and threat intelligence sharing that benefits the cybersecurity community
• During business transitions such as mergers or acquisitions, where your information would be transferred under equivalent privacy protections

Your Privacy Rights

We believe you should have control over your personal information. These rights empower you to manage how your data is collected, used, and stored within our platform.

Data Security and Protection

As a cybersecurity company, we implement industry-leading security measures to protect your information. Our security practices meet or exceed standards required for financial and healthcare data protection.

• End-to-end encryption for all data transmission and storage, using AES-256 encryption standards with regular key rotation protocols
• Multi-factor authentication requirements for all account access, with additional security layers for administrative functions and sensitive operations
• Regular security audits conducted by independent third-party firms specializing in cybersecurity assessments and compliance verification
• Strict access controls ensuring only authorized personnel can access your information, with comprehensive audit trails and monitoring systems
• Secure data centers with physical security measures, environmental controls, and redundant systems to prevent data loss or unauthorized access
• Regular backup systems with geographically distributed storage to ensure data availability and disaster recovery capabilities

Data Retention and Deletion

We retain your information only as long as necessary to provide services and comply with legal requirements. Our retention policies balance security needs with privacy protection.

• Account information is retained while your account remains active and for 90 days after account closure to allow for reactivation and data recovery
• Security scan results and threat detection logs are kept for 24 months to maintain historical security insights and trend analysis capabilities
• Communication records with support teams are retained for 36 months to ensure continuity of service and resolution tracking
• Payment information is handled by our payment processors according to PCI DSS standards, with Tirova Hub retaining only transaction references
• Anonymized security research data may be retained indefinitely to contribute to ongoing cybersecurity research and threat intelligence

International Data Transfers

Tirova Hub operates globally to provide comprehensive security services. When we transfer your information internationally, we ensure appropriate safeguards protect your privacy rights.

Our primary data processing occurs within India, with additional processing in secure facilities located in Singapore and Ireland. All international transfers comply with applicable data protection laws and include contractual protections equivalent to those required under Indian data protection regulations.

Children's Privacy

Tirova Hub's security platform is designed for business and professional use. We do not knowingly collect personal information from children under 18 years of age. If we discover that we have collected information from a child, we will immediately delete such information and terminate any associated account.

Parents or guardians who believe their child has provided information to our platform should contact our privacy team immediately. We will work quickly to remove any such information and implement additional safeguards to prevent future occurrences.

Policy Updates and Notifications

We may update this privacy policy periodically to reflect changes in our services, legal requirements, or privacy practices. We will notify you of significant changes through multiple channels to ensure you remain informed.

• Email notifications for material changes that affect how we collect, use, or share your information
• In-platform notifications displayed prominently when you log into your account
• Updates posted on our website with clear highlighting of changes and effective dates
• For significant changes, we may require explicit consent before continuing to process your information under new terms